Here’s the answers to the most commonly asked questions. If you don’t find what you’re looking for, please contact us and we will be happy to help.
Popular Questions
Why use PMIQ?
PMIQ was established in 2010 and has since developed and grown into a leading Project Management training organisation, priding itself on excellent quality and customer support. We provide training solutions for individuals and for teams within an organisation. Everyone that engages with us will experience the same level of care and attention from out team. We’ve delivered training to people in 50+ countries across 1000+ organisations and we are committed to continuing our success story for existing and new clients alike.
How do I pay for a course?
All courses can either be purchased as a one-off payment, or you can take advantage of one of our payment plans and spread the cost over 3, 6 or 12 months. We don’t charge any fees for spreading the cost if you prefer to pay in this way.
There are two options for making your payment:
- Pay online via our website using a Credit or Debit card. You will be able to view your order at https://pmiq.resolutionlabs.co.uk/my-account/.
- Pay by invoice. We can issue an invoice for full payment to be made online. Once we have confirmed that payment has been received, we will process your order within 24 hours.
Can I pay by instalments?
All courses can either be purchased as a one-off payment, or you can take advantage of one of our payment plans and spread the cost over 3, 6 or 12 months at no extra cost.
Where can I take my examinations?
All exams are now taken online using a professional proctoring system hosted and managed by the official examination institute PeopleCert. They offer a 24/7/365 service to allow you to sit your exams at a time that suits you. Please email us at [email protected] to get your exam voucher(s) and instructions on how to book your exam slot(s). You have 12 months in which to complete your exam(s).
How do I book my examination?
Please contact our Support Team and they will provide you with access to the booking system and the relevant exam vouchers. You will then be able to access the system and choose a date and time that suits you.
How do I get support when I need it?
All of our courses include full 1:1 support from a qualified and experienced tutor. You will be able to contact your assigned tutor via email or by phone. If more detailed support is required, online sessions can be arranged to talk you through issues step-by-step. You can raise a ticket at https://pmiq.resolutionlabs.co.uk/support or email our team at [email protected].
Further questions
Are all PMIQ courses accredited?
Yes, all of our courses are accredited by the relevant examining bodies.
Are the course tutors experienced & knowledgeable?
We pride ourselves in employing course tutors who have a wealth of real-world experience alongside an in-depth knowledge an understanding of their specialist subjects. We go through a rigorous selection process to ensure that we only employ the very best individuals.
How long will it take to get my certificate?
Most exam certificates are issued to delegates within 5 working days.
How do I get my certificate?
Certificates are issued directly by the relevant examination institute and will be sent to you by email.
Can I change or cancel my course or exam booking?
Please refer to our terms and conditions for full details of our cancellation policy for online (elearning), live virtual and classroom courses.
